Riding Through the Heat: Dubai's Cool Initiative for Delivery Riders

 As summer temperatures soar in the UAE, often crossing the 44°C mark, the working conditions for thousands of delivery riders—who form the backbone of the city’s on-demand economy—become increasingly harsh. In response, Dubai has taken a significant step forward in protecting these frontline workers by launching a network of air-conditioned rest stations across the emirate.

A Life-Saving Break From the Heat

In June 2025, the Roads and Transport Authority (RTA) in collaboration with various private sector stakeholders, inaugurated 40 dedicated rest stations for delivery riders. Strategically distributed across high-traffic and high-temperature zones like Business Bay, Al Karama, International City, Arabian Ranches, and Jumeirah, these facilities are a game-changer.

Each station is thoughtfully designed to host up to 10 riders at a time and is equipped with:

• Air conditioning and insulation to shield riders from extreme temperatures

• Comfortable seating areas for genuine rest

• Cold water dispensers and snack machines

• Phone charging ports

• Dedicated motorcycle parking bays

These facilities provide not just physical comfort but a much-needed mental and emotional reprieve in a high-stress job environment.

Why These Rest Stops Matter

The introduction of these rest areas is not just a welfare measure—it’s a public safety imperative. Riders who spend long hours in the sun are prone to fatigue and dehydration, which can increase the risk of accidents and heat-related illnesses.

According to RTA, this initiative is aligned with Dubai’s Vision Zero strategy, which aims for zero traffic-related fatalities. Giving riders a space to cool off, hydrate, and take scheduled breaks significantly reduces the chances of on-road mishaps caused by exhaustion or loss of focus.

Data-Driven Urban Planning

What makes this initiative particularly effective is its data-driven approach. The RTA coordinated with courier companies and analyzed delivery trends to determine optimal station locations. The result is a network of facilities covering major delivery corridors and high-order-volume neighborhoods—ensuring that no rider is too far from a safe, comfortable stop.

A Model of Worker-Centered Infrastructure

This move follows broader trends in the UAE, where authorities have increasingly focused on improving labor conditions. From enforcing midday work bans during peak heat to installing hundreds of cooling stations for outdoor workers, the Emirates has made meaningful progress in safeguarding the health and dignity of its outdoor workforce.

The delivery rider rest stops in Dubai may soon serve as a model for other cities grappling with the challenges of climate change, urban heat islands, and the growing gig economy.

Voices from the Road

Early feedback from riders has been overwhelmingly positive. Many report feeling more valued and less stressed during their shifts. “It’s not just about cooling down,” one rider noted, “It’s about knowing someone cares about our safety and well-being.”

Looking Ahead

With the success of this pilot, there is growing speculation that more such rest stations will be rolled out across the UAE. This initiative is a timely reminder that even small infrastructure decisions—like providing a place to sit, cool down, and drink water—can have a profound impact on lives.

As cities get hotter and delivery demands increase, protecting those who keep our lives running must remain a priority.